Shippers
Products purchased online are delivered via select Ground carriers like UPS, FedEx or RPS.
US. Delivery Information -- Non Holiday
Shipping charges listed are for delivery in the Continental U.S. only. Shipments to Alaska and Hawaii are subject to additional charges.
Ground Service Only
Due to the combustible classification rating on most PRO® Products, All direct-shipped items purchased online can only be delivered by Ground service. There are No Air Shipments Available due to more restrivctive D.O.T. Classifications on air shipments.
Residential Delivery Charge....$4.00
This applies to all ground shipments destined to a home or private residence within the U.S., including a business operated out of the home.
Delivery Times
We ship items year round, five days per week (Monday - Friday). Standard delivery orders should arrive at their destination 7 to 10 business days from the date the order is received in our system.
Addresses
Neither FedEx, RPS nor UPS can deliver to a Post Office box. We need a street address!
Multiple Addresses
Multiple items going to different delivery addresses will be treated as separate orders when shipping charges are calculated.
Multiple Delivery Dates
Multiple items being delivered on different delivery dates to the same address will be treated as separate orders when shipping charges are calculated.
Upgraded Shipping Options
Upgraded shipping options are available for an additional charge only on certain items which are not regulated by D.O.T. This additional fee will be added to your shipping charges.
Shipping and Handling Charges
We will ship using our choice of expedited FedEx, RPS or UPS unless you give us special shipping instructions. Our shipping rates are based on us making the choice of shipping method, and if you specify a more expensive method, we will pass the costs along to you.
Shipping and Handling Charges
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Order Amount S&H Charge
Up to $40 $7.50-Up
$40.01 - $60 $8.95
$60.01 - $80 $9.95
$80.01 - $100 $10.95
Over $100.00 $Varies by weight
Costs of Shipping
S&H charges are determined by the cost and weight of the item, the amount of packing materials needed and any service charges associated with the product, but UPS, RPS and Fed Ex have minimum charges also. If you order multiple items, we will always adjust the S&H charge to your advantage. These surcharges and prices are right out of the FedEx rate guide.
We earn our living by manufacturing and selling detail products, not by doubling the shipping charges. If you have a question about s&h charges for a specific combination of items, please e-mail us; there are far too many possible combinations to list them all. Please note that this does not apply to all orders; some products must be packaged in a separate box, and those S&H charges are listed in the product section
Frequently Asked Questions
What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will confirm your online order. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to PROWAX.COM. If placed between 8:00 AM and 5:00 PM PDT, it will then be processed within an hour. If placed after 5:00 pm PDT, your order will be processed at 8:00 AM PDT the following day. You will receive an email confirmation once your order has been received at PROWAX.COM. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
What if I do not receive an order confirmation via e-mail?
Our office hours are from 8:00 AM to 5:00 PM PDT Monday-Friday. During normal business hours, you will receive an order confirmation message via e-mail shortly after PROWAX.COM receives your order. If you do not receive this message within 4 hours of placing your order, there might be a delay on the Web due to traffic.
If your order is placed after 5:00 pm PDT, your order will be processed at 8:00 AM PDT the following day and you will then receive an email confirmation.
If you do not receive an email confirmation within 24 hours (Monday-Thursday) of placing your order, please feel free to contact us at 1-800-854-0213 to ensure that your order is being processed.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Secure Server Order Form and reference the previous order and send the new info . Do not send another order. You can contact us by phone at 1-800-854-0213 to ensure that your order is being processed.
Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Secure Server Order Form and reference the previous order and send the new info .
Why is shipping so expensive?
Our costs for shipping and shipping cartons have nearly doubled in the past two years. We do not treat shipping and handling as a "profit center" at PROWAX.COM and we show you the S&H so you'll know better where your money is going. We simply try to recover our extra costs. We too wish shipping and boxes didn't cost as much!
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