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Shipping and Return Policy


Availability of Products

Not all products are available for purchase online. Some products are not available for purchase online because we cannot ship them to you by UPS. Size, weight, corrosive and flammable factors limit many products from being shipped by UPS.

UPS charges fees (HAZARDOUS MATERIAL CHARGES & ADDITIONAL HANDLING CHARGES) to ship packages larger than a gallon and any flammable items. They will accept flammables and corrosives, however, in some cases, the shipping charges can be more than the price of the product. If you would like to order a product that is not offered online or would like to purchase product in bulk, contact us to find your Authorized PRO® Distributor.

Hazardous Materials Surcharges

Some items are classified by the DOT (U.S. Dept. of Transportation) as CORROSIVE or FLAMMABLE, which are designated as Hazardous Materials. BAF Industries is on contract with UPS and therefore are able to ship Hazardous Materials. However, these items are subject to a $33.00 UPS Hazardous Materials Surcharge for each box (1 - 4 gals.) or Five (5) Gallon Container.

Additional Handling Charges

Five (5) Gallon Containers may be subject to an Additional Handling Charge of $10.85 per container. These are surcharges only and do not include the actual shipping charges.

Shippers

Products purchased online are delivered via select Ground carriers like UPS, FedEx, USPS, GSO or On-Trac.

Shipping and Handling Methods

Shipping can be expensive with the nature of car care products. So we try to get the product to you the most efficient and cost effective way. We will ship using our choice of expedited ground parcel carriers unless you give us special shipping instructions.

Delivery Information -- Non-Holiday

Shipping charges listed are for delivery in the Continental U.S. only.

Ground Service Only

Due to the combustible classification rating on most PRO® Products, all direct-shipped items purchased online can only be delivered by Ground service. There is No Air Shipments Available due to more restrictive D.O.T. Classifications on air shipments.

Additional Residential Delivery Charges Apply.

This applies to all ground shipments destined to a home or private residence within the U.S., including a business operated out of the home.

Delivery Times

We ship items year round, five days per week (Monday - Friday). Standard delivery orders should arrive at their destination 7 to 10 business days from the date the order is received in our system.

Addresses

Parcel package carriers will not deliver to a Post Office box. We need a street address.

Multiple Addresses

Multiple items going to different delivery addresses will be treated as separate orders when shipping charges are calculated.

Multiple Delivery Dates

Multiple items being delivered on different delivery dates to the same address will be treated as separate orders when shipping charges are calculated.

Upgraded Shipping Options

Upgraded shipping options are available for an additional charge only on certain items which are not regulated by D.O.T. This additional fee will be added to your shipping charges.

Return Policy

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.